I placed a few orders before Xmas and one was for a few items costing £170, think me and wife have spend over a grand in December at lovehoney.
This order I made had 25% discount for orders over £40 and like I say I spent 170. In it was the 3 for £15. Can’t remember items barring purple massager and when I paid I noticed it put 2 on my list or I did should I say by mistake. I made order late at night while wife was in bed and when I noticed the error I contacted chat who told me I had 2 option as she couldn’t modify my order.
I could cancel all order and start again or leave it and return one of them later which I have done.
Got email back today, the item was £5.99 and I’m getting £3 odd back, when I questioned refund I got told it was part of the 3 for 15 and my 25% discount.
Asked her to look at my order, I still have all 3 items for £15 with me, thus was a extra surplus item and if my a level maths is fake 25% off £6 is £4.49.
Got another email just now, oh you didn’t get 25% off you gotn35%