Do oh points get taken off when you return an item

Hi all :) I'm returning two items back to Lovehoney today but I'm exchanging them for other things. And I was just wondering if anyone knows what will happens with my oh points? As it will be the same amount of oh points going back on again. Thanks all for any help. :D

Nothing at all will happen to your Oh points as it is just an exchange. Your new items don't show up in the order history.

Lollipop ;) wrote:

Hi all :) I'm returning two items back to Lovehoney today but I'm exchanging them for other things. And I was just wondering if anyone knows what will happens with my oh points? As it will be the same amount of oh points going back on again. Thanks all for any help. :D

Hi Lollipop,

If you are exchanging your items for something of the same value then your Oh! Points won't be affected :)

For extra info on our loyalty points, check out our guide here

Cheers!

Ok good to know Jess, thanks very much :)