Lovehoney Glitches 2020

Hey all,

This thread should be used to report any bugs, snags and or glitches you might spot on the Lovehoney websites. Don't forget these can also be reported to Customer Care for a speedier resolve:

https://www.lovehoney.co.uk/help/contact-us/

To make it clear, we are looking for bugs that affect user experience, not improvements to functionality or systems on the sites.

Examples:

Yes please - Let's try and help you

404 errors, caching issues, dead links, missing pages, check out issues (easier resolved with CC), forum/ review/ image problems, device/ browser issues, problems with Live Chat.

No Thank You - We can not help you here

Website improvements, functionality updates, typos ( use the dedicated typo thread), changes to the layout, suggestions (use suggestions thread), product requests (use pander to me thread), offers not working - please contact customer care directly.

When you do report one of the Yes Please issues, please try to include the following:

- What the issue is... (eg 404 issues on Your Account)

- Description of the bug/glitch

- How did you come across it or discover it?

- Links affected

- The browser and device you are using

- The operating system your device uses

Thanks for reporting...

Thanks Brenna, ignore my last post as Ian cleared it up, apparently not a glitch just something I was unaware of....thanks

My friend accesses the site on Apple devices and he mentioned that using the 'browser back' function doesnt work properly

Eg: go to Vibrators -> page 2 -> scroll down and click on a product -> then when in the product page press back in your browser (or swipe gesture) -> then rather than taking you back to the exact point on the page you were on before it kicks you back to the top of page 1

He thought it was the website, but I showed him it must be an Apple glitch as it works fine on my Android phone with Chrome browser.

@Ian Chimp, as an Apple user, that page skipping is the bane of my life! It happens to me when online shopping. I will do some investigating!

Flirty issue addressed on 3 January 2019 still unresolved https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1764044-lovehoney-glitches-2019/

Incorrect link on Deals of the Week (plus size bra links to plus size body) https://www.lovehoney.co.uk/deals-of-the-week/

May just be me (have been having random internet problems all week) but the Sex Toys and Lingerie & Clothing forums don't seem to be accessible.

mrp73 wrote:

May just be me (have been having random internet problems all week) but the Sex Toys and Lingerie & Clothing forums don't seem to be accessible.

Same for me, get error message on both ?

Yup, they tell me that something has gone wrong with the site and that the crack technical team is on it.

They still aren't working for me either. Maybe they're tweaking the backend in preparation for the much anticipated new forum. 👍🙂

https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1812382-if-we-made-a-new-forum-what-would-you-want/

Ian Chimp wrote:

They still aren't working for me either. Maybe they're tweaking the backend in preparation for the much anticipated new forum. 👍🙂

https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1812382-if-we-made-a-new-forum-what-would-you-want/

The Sex Tips & Talk and Introduce Yourself subforums have the error message too now. I think the only thing you really miss out on is the ability to start a new thread in the right place. Until it's 'fixed' I'd suggest opening any new threads in whatever forum you still can. 👍

mrp73 wrote:

Yup, they tell me that something has gone wrong with the site and that the crack technical team is on it.

It's happening in the off-topic forum now, though not on page 1. Can't access the next page.

Hi.

Thanks for alerting us to this. I'll get the Tech team to investigate.

Hopefully normal service will be resumed quickly.

Hi again.

This issue is now fixed. Someone forgot to change the batteries :)

Are photos downloading ok? Had one processing since yesterday?

Scotsguylcy wrote:

Are photos downloading ok? Had one processing since yesterday?

Brenna rubber stamps all the photos, so they're normally done Monday to Wednesday. 👍

When trying to put a new profile picture on using a desktop, I get a message which reads:

We are currently experiencing technical difficulties with our website.

Apologies for any inconvenience this may cause. Please try again later.

Reference Number: 18.2557dd58.1587733087.3699a972

Host: www.lovehoney.co.uk

I had the same on my phone but the code was different

Not sure if it's a glitch so much, but on the main page the image for the Womanizer range mentions 'Pleasure Air Techonology' as opposed to Technology.

PhJD wrote:

Not sure if it's a glitch so much, but on the main page the image for the Womanizer range mentions 'Pleasure Air Techonology' as opposed to Technology.

Good spot. 👍 The best place for errors like that is the Typo thread:

https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1412140-found-a-typo-part-2/page-24/

1 Like

Completely missed that thread (Guess I didn't go through the pages enough!) Will share it there as well

Good day , I had been able to upload pictures up until about April 2nd . Often it took multiple ties . Since then I have tried way over a dozen times . All files small enough and all but a few are quite mild . It always says photo uploaded , but never gets to photo proccesing . They are in jpeg form . Maybe because "offshore' or could it be cutoff for pictures are of a 61 year old ? Any help will be appriciated .