Hi @centaur
Thank you for the extra information! Are you able to access our Help domain?
no. i can look at forum & thats it
if i click on go shopping it fails and if i go directly to lovehoney, it also fails
Our shopping site is seperate from our help site, so it might be classed differently.
Do you have any blockers set up to prevent viewing adult content? Are you having any issues viewing other adult themed sites?
couldnt get on help page either
i checked blockers / parental controls on wife router & o2/apple and all seem to be off
Is the Lovehoney website the only adult site that is failing to open?
Please could you email our customer care team at: customercare@lovehoney.co.uk
few other sites too
recently moved so dont know if its virgin wifi or apple /O2
will have to investigate more
thanks
If youâve recently moved and this is a new issue and the only change is Virgin Wifi - Iâd start there. Here are some screenshots from our help page on ISP blocking the site 
I cannot get my discount to work - the screen shot shows I want to buy a wedge and the discount should deduct but it does not - please whatâs going on
It looks like itâs usually ÂŁ99.99 so the ÂŁ20 saving in red is the reduction in price between the usual price and the current price of ÂŁ79.99. If youâre trying to use a discount code on top of that then it hasnât worked. Can I ask which discount you are trying to use? Have you checked that it can be used on sale items?
Yes it does seem to say excludes sale items
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Ah, thatâs the problem then. I guess it depends whether the sale discount or your discount code is the better option? If the discount code is better than 20% then you might want to wait until itâs not reduced.
We recently purchased:
Lovehoney Discover Water-Based Anal Lubricant 500ml
We expected a squeezableâ flip-top style bottle ,which we much prefer (as with the Lovehoney Enjoy Water-Based Lubricant we also purchased).
After receiving our delivery, we were disappointed to discover that the Lovehoney Discover Water-Based Anal Lubricant 500ml was actually contained in a âpump-styleâ bottle.
The Product page for the Lovehoney Discover Water-Based Anal Lubricant 500ml states:
âEssential Info
- Bottle type: Squeezeâ
However, the Product page confusingly shows two photographs of a âsqueezableâ flip-top style bottle ⌠and one photograph of a âpump-styleâ bottle.
More correctly:
- Bottle type: Squeeze
- Pump-type bottle
Does this discrepancy of bottle types on the product photographs, and the wording of the bottle-type in âEssential informationâ need amending on the Product page?
Not sure if this is a glitch or an error on my part (probably the latter). Every time I submit a review I get an email almost instantly asking me to verify it, I wrote quite a lengthy review last night and havenât received the confirmation email yet. Iâm not sure if thatâs some kind of glitch or maybe I didnât type in my email quite right, Iâm not too sure. I was quite tired last night so I suppose anything is possible 
@WaveyAlien Have you checked your spam folder? Sometimes they hide in there, even if the 20 before it landed in your normal inbox
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Iâve checked my spam folder but it doesnât seem to be there either
I might just submit another review just in case I was daft and entered my email incorrectly
The email will be titled âPlease verify your reviewâ, if that helps you locate it
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Iâll leave it for a while to see if it comes through (:
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Edit: all sorted now, outlook was down earlier apparently
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@WaveyAlien / @Lovehoney_Brenna
Yesterday, I submitted our detailed review of:
Rechargeable Smart Silence Clitoral Suction Stimulator
On submission of our review (which contained both my LH Forum User Name and email address), we didnât receive the usual LH email â Please verify your reviewâ that we usually receive within seconds.
I have checked all the folders in my email In-box (including the Spam Folder), but no LH confirmatory email has arrived.
Should we re-submit our review?
Many thanks,
Mr & Mrs H.