Lovehoney Glitches

Hi @centaur

Thank you for the extra information! Are you able to access our Help domain?

https://help.lovehoney.co.uk/contact-us

no. i can look at forum & thats it

if i click on go shopping it fails and if i go directly to lovehoney, it also fails

Our shopping site is seperate from our help site, so it might be classed differently.

Do you have any blockers set up to prevent viewing adult content? Are you having any issues viewing other adult themed sites?

couldnt get on help page either

i checked blockers / parental controls on wife router & o2/apple and all seem to be off

Is the Lovehoney website the only adult site that is failing to open?

Please could you email our customer care team at: customercare@lovehoney.co.uk

few other sites too

recently moved so dont know if its virgin wifi or apple /O2

will have to investigate more

thanks

If you’ve recently moved and this is a new issue and the only change is Virgin Wifi - I’d start there. Here are some screenshots from our help page on ISP blocking the site :slight_smile: