New toy help

Hi,my wife and i just bought the 50 shades of grey knicker vibrator, there is no cap in the battery compartment to hold battery down and it says when charging it flashes white,i just have a solid red light. Can you advise please.

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Hi @davelufc90 sounds like it may be faulty? I’d suggest contacting Customer Care and seeing if they can help as they’re LH staff rather than the customers on here :blush:

Good luck getting it sorted :crossed_fingers:t2::+1:t2:

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Thanks I’ve just been on live chat who arranged an immediate replacement, can’t fault the customer service


Well done @davelufc90 Love honey operate an excellent customer service