Hi folks, I have just placed an order and I forgot to add my 20% reviewers’ discount. The order was packed so quickly that I couldn’t cancel and re-order.
I phoned customer services and was told that review discounts are only valid for 28 days.
I couldn’t, in that moment, find a recently dated email confirming a review discount offer. The last thing I reviewed was a secret tester and discount emails are not sent out if the product isn’t live, apparently (@Lovehoney_Brenna?)
As a courtesy the person I spoke to in customer services said that she could see from my account that I was a tester and a reviewer, and she refunded 15%.
I think this is all new - has anyone else found this? It is something to be aware of.