Hi folks, I have just placed an order and I forgot to add my 20% reviewers’ discount. The order was packed so quickly that I couldn’t cancel and re-order.
I phoned customer services and was told that review discounts are only valid for 28 days.
I couldn’t, in that moment, find a recently dated email confirming a review discount offer. The last thing I reviewed was a secret tester and discount emails are not sent out if the product isn’t live, apparently (@Lovehoney_Brenna?)
As a courtesy the person I spoke to in customer services said that she could see from my account that I was a tester and a reviewer, and she refunded 15%.
I think this is all new - has anyone else found this? It is something to be aware of.
I used a reviewer discount a couple of days ago, and i’m pretty sure the email with the discount was a couple of months old as i’d forgot to use it. It worked for me.
@WillC the last review I wrote for a ‘Live’ item was November, but on the phone to Customer Services the last email I could find was from the summer. They wouldn’t accept it - had to be within the last 28 days.
If I had remembered at checkout online, maybe either of those would have worked.
I’ve checked the emails and no expiry date is mentioned. Maybe it is now - can anyone who has reviewed in the last 28 days confirm?
I’m not too concerned because it was a very small order - but if I had spent a lot I would be cross with myself for forgetting to use a discount link, and a bit cross about the (apparently?) new expiry date.
As i checked my order, i suddenly realised i had a review discount, so i went to the email in my Priority box and hit the link, it automatically redirected back to my basket and had deducted the discount. So maybe talking to a customer services person was your mistake?
@WillC this was half an hour after placing the order, so I couldn’t do that.
It doesn’t matter for this order - it was just a sale chemise and no great saving, but I think reviewers should be aware if their discount is now only valid for 28 days.
It is a perk anyway, as testers can usually keep whatever they are sent, but there isn’t much point in reviewing purchased items for a discount unless an order is planned within 28 days (apart from the public service, of course!).
Checked one of my recent emails and I can’t see the 28 day thing? When you click the link to get to the website, it says it’s active but they have the right to withdraw it at anytime.
I then checked one I got last year in September. Clicking the link gives me the same message (and I assume the same discount?)
Yes it’s a shame. I was just guessing that the discount may last longer if you use it via the email link. I can’t check because I deleted the email after i used the discount, but i am pretty sure it was at least 2 months old as of last weekend when i used it. Maybe I was lucky! Like you it wasn’t a big discount but it covered the postage!
That’s not strictly true. If it has a product page but it isn’t live yet then you get a ‘Your review is live! Have 20% off’ even if it’s not publicly visible, but if it’s a sample/prototype without a product page at all then there’s nothing to trigger the ‘Your review is live’ email.
That rings true.
Maybe you could run a Customer Services training session
Anyway - I have shopping to do - need to check whether or not email offers still work after 28 days.
I have found my mission for this week…
Thanks @Calie. That’s what I wanted to know.
It is worth remembering to add the code at checkout, as Customer Services Advisers seem to have a different script - at least in this case.
I have to say I am impressed at the fast turn around of orders at such a busy time - I realised my mistake after half an hour and the item was already packed and ready to go.
Is it bad that I just add an extra item… Every single time, to ensure my order is over £40 so I can get the 25% discount
I’ve never even used any of my reviewer discounts.
Ha! @Cupc8kes good for you!
I wish I could - I’ve done it in the past but my collection of both toys and lingerie is now huge so I really can’t justify it.
Today’s purchase was this chemise - a bargain and I have other things from that range which I love.
there’s a link on the homepage 