Hi irish_bob
I am in a similar boat as you because at first when I told Love Honey that the Doc Johnson Briana Banks Vibrating UR3 Pussy & Ass was faulty because I had to open the pussy lips with both hands to get my penis in and it did cut off my blood circulation until I took it out (which is not right) and I could not get my penis in to the bum hole at all even with Plenty of lubrication they said all we can do is give you credit to spend on Love Honey and not a full refund, I sent them an email explaining it is faulty and I pointed out that they do say if the item is faulty they will give a replacement or a full refund.
They finally agreed to give me a full refund if I send the item back to them, I have been waiting for at least 3 working days since they received the item as I used Parcel Force 48 as the item is £129.99 and it is traceable and it also needs to be signed for. I thank god that I used PayPal to pay for this item as on the day I posted the item I opened a dispute (as it was before 45 days since I paid for the item) and in order to make a PayPal claim you need to send the item via traceable means and now im waiting for there reply, I will be making a claim with PayPal before the 20th day (if Love Honey do not give me a full refund) otherwise it will be to late as PayPal will automatically think the dispute has been resolved.
If you have used PayPal to pay for your robo cock sucker and it is before 45 days since you paid for the item then I would personally open a dispute within PayPal but if you did not send it via traceable means then it could go either way as PayPal do ask for the tracking or Barcode number so they can see it has been posted back to the seller.
I wish you the very best of luck if you did pay by PayPal or try and get a refund via different means. It is not right for Love Honey to sell faulty items as lets face it the pussy hole should be able to fit any sized penis without any problems. If you did pay by card you must be able to do a charge back?
Regards, 1984Virgin