Waiting on an item to be delivered. The courier is Evri. I got a notification 5 days ago they were expecting my parcel, and the day later it was out for delivery. Since then I can see from the tracking that they’ve got an issue and hope to get it out for delivery “the next working day”.
Anyone else having any issues with Evri right now?
Get in contact with LH customer services and they’ll advise what to do from there, it’s happened to a few deliveries I’ve had. The customer services are really helpful and will get it sorted from my experience.
Yes, mostly my orders from both Royal Mail and Evri have been fine but I had one tester a while back that never arrived. Similarly to you, the tracking updated until, “Out for delivery” and then just stopped. There was no attempted delivery or anything else ever listed. As it was a tester, I contacted Brenna who confirmed it had been lost and had a replacement sent straight away via Royal Mail.
As @ibanez_rg2550 says, contact customer care and they’ll sort it out and send a replacement for you. Evri certainly seems to be rather a lottery!
It’s certainly not unusual for Evri deliveries to be delayed or for the drivers to completely ignore the designated safe place in our area. One or two items i have sent or expected have been lost completely.
In the past had the same issues, regarding delivery details. Made the decision to have all future parcels delivered to local post office pick up - problem solved as daily drop off by them
Lovehoney announced earlier this year a partnership with Evri. There has been nothing but problems with them. Hopefully it was only a one year contract… they must be the worst courier company in the world