I am sorry to hear you are experiencing a delay - it may be a customs delay.
I can see that CC have responded to this via email for you.
Please check spam just in case the mail has gone in there and if it has not been recieved let me know and I will re-send it to you :)
Hi Leanne,
Yes - I got it - though - that's not really the question here (from the email) :). I was more trying to get an idea of what's quoted vs. reality :).
It probably is a Customs delay - but, I would have thought that the delivery date provided by LH would be more or less accurate.
The dates we provide are an estimated date and usually meet this time frame .
With the customs delays these are out of our control and unfortunately we are not aware until a customer asks about the delivery date or where their order is.
I only have stats for UK deliveries but I can certainly ask about Isarel to get an idea for you, but I will say 95% of UK deliveries are made within the time frame
We have had issues with strikes in customs in the past but we will be happy to resolve any matters with the customer , usually custom delays are cleared in 7 days but that is an estimate I am afraid
I am sorry to hear you are experiencing a delay - it may be a customs delay.
I can see that CC have responded to this via email for you.
Please check spam just in case the mail has gone in there and if it has not been recieved let me know and I will re-send it to you :)
Hi Leanne,
Yes - I got it - though - that's not really the question here (from the email) :). I was more trying to get an idea of what's quoted vs. reality :).
It probably is a Customs delay - but, I would have thought that the delivery date provided by LH would be more or less accurate.
The dates we provide are an estimated date and usually meet this time frame .
With the customs delays these are out of our control and unfortunately we are not aware until a customer asks about the delivery date or where their order is.
I only have stats for UK deliveries but I can certainly ask about Isarel to get an idea for you, but I will say 95% of UK deliveries are made within the time frame
We have had issues with strikes in customs in the past but we will be happy to resolve any matters with the customer , usually custom delays are cleared in 7 days but that is an estimate I am afraid
Well - I guess not much I can do now but be patient.
I'm in the EU and have bought extensively from two countries. 97% of my packages arrived on the exact date LH predicted (bare in mind 99% of my orders arrive with regular non tracked post). 1,5% of my packages arrived 1-2 days earlier, and 1% 1 day later. 0,5% or less is delays, which is basically only my latest package that I was supposed to get by the 22nd and it has not yet arrived. Other than this I only had one bigger delay than 1 day, and it was probably due to customs (they even 'misplaced' one of 3 knickers that time when resealing my package...). So I would say LH does a pretty accurate predictment of their deliveries. :) Give or take, of course, I did not do the exact math for statistics.
I'm in Canada and all my parcels arrive by the estimated date +/- 1-2 days. They're always tracked, and when there is a delay it is sometimes due to customs or postal service here loosing my parcel or something like that (eergh😡)
I'm in Canada and all my parcels arrive by the estimated date +/- 1-2 days. They're always tracked, and when there is a delay it is sometimes due to customs or postal service here loosing my parcel or something like that (eergh😡)
Yeah - that's the thing though - I ordered from the US store AND from the UK store (I deal in USD mostly - so, trying not to get screwed on the Exchange rate).
The UK store sent my items with no tracking at all - but the US store has tracking? I find that slightly strange - but, whatever (since they're coming from the same place?).
I buy fron the uk store most of the time and alwayd have a tracking number. It's said to be on usps but if you wanr't to track it you have to do so with royal mail first, and your local postal servicr when it's entered your country
I'm in Canada and all my parcels arrive by the estimated date +/- 1-2 days. They're always tracked, and when there is a delay it is sometimes due to customs or postal service here loosing my parcel or something like that (eergh😡)
Yeah - that's the thing though - I ordered from the US store AND from the UK store (I deal in USD mostly - so, trying not to get screwed on the Exchange rate).
The UK store sent my items with no tracking at all - but the US store has tracking? I find that slightly strange - but, whatever (since they're coming from the same place?).
This may be something to raise with Customer care so they can look into that further for you as all delivery options should be the same across the sites for the delivery destination
We do have a Livechat service that is open 24/7 or you can email as you know
I'm in Canada and all my parcels arrive by the estimated date +/- 1-2 days. They're always tracked, and when there is a delay it is sometimes due to customs or postal service here loosing my parcel or something like that (eergh😡)
Yeah - that's the thing though - I ordered from the US store AND from the UK store (I deal in USD mostly - so, trying not to get screwed on the Exchange rate).
The UK store sent my items with no tracking at all - but the US store has tracking? I find that slightly strange - but, whatever (since they're coming from the same place?).
This may be something to raise with Customer care so they can look into that further for you as all delivery options should be the same across the sites for the delivery destination
We do have a Livechat service that is open 24/7 or you can email as you know
I actually did ask about that initially and was told that's just the way it is - I never thought about it since.