How to cancel order?

Inside Lovehoney
1

I got given a discount code by customer service a few weeks back - I put the order through today, and completely forgot to apply the discount! My first thought was “I’ll cancel the order, and re-do it”, but on my order history page, I’ve got buttons to “track” or “return”, but no cancel.

If I can’t cancel, can I apply the discount code retrospectively?

(Silly me)

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2

You can use their online chat or phone them up. They are awesome either way.

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3

Thank you! Sadly chat seems to be offline.
After a few minutes, the cancel option became visible, so managed to do it that way.

Cheers for the quick response

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