Live chat block

Is anyone else having an issue with Live Chat? I’ve tried to contact them and get this:

I’ve not done anything to deserve to be blocked (as far as I know!)

I’ve tried from logged in and logged out.

@Lovehoney_Brenna is this something you’re possibly able to help with please when you’re back?

That’s definitely a new one, never seen anyone blocked in a live chat to customer care on any site! Hopefully it gets sorted soon, I’m sure it’s just an error of some kind.

I’m hoping it’s just a glitch! I’d hate to think I’ve done something or offended someone to get blocked!

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I did not know there was a live chat. How do you access?

On the website, under contact us or help centre :blush:

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Livechat hasn’t worked for me for a while.

I believe there is a fault with livechat at the moment where some people are blocked for literally no reason.

It’s definitely nothing you’ve done @MsSubExperimenter, it’s a bug in their system

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I didn’t even know there was a live chat :person_shrugging:

Its not a chat to forum members its to customer service/sales I believe.

It’s let me on today yay :+1:t2:


I’d say it’s a glitch in the chat system and maybe it’s just offline at the moment till it’s fixed again :thinking:

Is there any update on this?

Hey :blush:

It seemed to just be a temporary glitch and I could contact them later/the same day so I’d just say keep trying :blush: