Can I ask, does it have a light to show that it is on? Quite often the same light is used to show charging, so if there isn’t a light when in operation, then possibly there isn’t one to show when charging.
I guess that the only way you will really know is to run it flat and then try recharging.
There is a button for air and a button for vibration.
Both have a faint purple light when the item is working.
Purchased this and have had it about five months and this is only the second time that it has been put on charge.
I expect the 10 times max usage hasn’t run it totally flat but I can only assume if it is faulty then we will sadly have to pay another £70 for a new one. Shame really.
Checked other toys and all have lights when charging.
This is not a toy I own but looking briefly at the reviews and searching them for “charging” produces this:
The USB charging feature is super easy to use, and the charging cable is compatible with most other toys using the same charging point, which is incredibly useful if you misplace one of the cables. The light feature will alert you to when it is fully charged, so you can enjoy uninterrupted bliss without wondering what the charge level is and if it will run out of juice.
And this from a different review:
Unfortunately my toy was faulty and didn’t charge, but the customer service was great and quick and they sent me a new one!
So yeh, I’d guess it should have the normal pulsing while charging, remains lit once charged system a lot of toys have. I’d contact customer care and if you’ve had it less than a year I’m sure they’ll replace it (though it might take slightly longer than usual to process over Christmas).
If any of your other toys use the same plug, based on the excerpt from the review above, I’d try another cable first just in case the toy is fine but the cable is faulty as seems very possible since it works and lights up in use. If that is the case, at least you can continue to use it and LH can just send you a replacement cable. If not, they will replace the toy.
Tried three pin chargers and none make a light come on. Tried same chargers in other items and they work perfectly. Sent a message and replying to email now.