Lovense Lush 3 arrived about a week and a half ago and has been working great but then yesterday I kept losing connection to the app and now the lush won’t even turn on even though I know it’s charged. Any ideas?
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It may be faulty. I’d suggest contacting customer care. If you know it’s all charged, your turning it on the right way and still nothing, it doesn’t hurt to contact them.
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It could be faulty or damaged (possibly an issue with the tail if you’ve had both connection issues and now can’t turn it on)
However, it might be worth trying:
- Charging it. I know you said there is charge in it but sometimes a full charge can reset any internal gremlins.
- Make sure you are keeping your finger on the on button for 4 seconds.
- Unpairing the toy with your phone (or whatever device you set it up with). I don’t have a Lovense toy but for We Vibe ones (and iPhones) this can be done in the Bluetooth settings on your phone so I would assume it would be similar. Restart the app and try to pair it again.
- Make sure your app and phone operating software are up to date.
- Store the toy somewhere reasonably cool and out of any direct sunlight
I had problems like that with my lovesense butt plug and got in direct contact with the company who asked for the item code and gave me a new replacement one. I’d try doing the same with yours and see if the company will replace it for you as would be classed as faulty goods.