At the moment, you can order reviews by newest, most helpful, and highest rating. I actually don't find the highest ratings as helpful in making my decision as the lowest ones - it's easy to check if you are likely find the same things a problem, so you don't risk buying something you'll later return, or if they're not an issue for you in the slightest.
E.g.if a lower rating review is complaining that a butt plug gets uncomfortable after a few hours, and you'll only want to use it for 30 minutes at a time, that's not going to be relevant to you, so you can assume that it's actually even better than the overall rating would suggest. This is especially true for reviews that mention who a product would and wouldn't be good for.
As there are so many good quality reviews on lovehoney, sometimes (given it's only 5 on a page!) it can take forever to click through to find the lowest rating, and sometimes on the really popular products, there's no point in even trying.
Would it be possible to have an option for rating:lowest to highest as well as rating:highest to lowest, or buttons like in a forum for <<, <, >, >>, to help navigation to the beginning and end in reviews?
What you can do as a workaround is see the count of reviews, divide it by 5 - with 35 reviews: 35/5=7 and then in your browser where it says "reviewpage=1#customer_reviews" change the number to it, 7 in this case and it will bring you to the last page :) You need to have them sorted by rating though!
I would love this! I like to check the lowest rating ones to see if what they complained about was stupid and how many people gave bad reviews
Thanks for the suggestion - I'll put it forward to the tech team!
In the mean time, you can order products by highest to lowest, then click on 'All' and scroll to the bottom of the page to see the ones with the lowest ratings. That's how we do it :)
I have always wanted to be able to do this, would make things a lot easier.
Currently I click on newest and you can see negative reviews that way, but if there are a lot of reviews you still sometimes have to click through a lot of pages to find what you want.
Thanks for the suggestion - I've sent it to our tech team as feature request :)
I totally agree with you! I was thinking of suggesting the same thing :)
Maybe having more reviews on a page would be good too? Or an option to see 5/10/20/all :)
PurpleHeart wrote:
Maybe having more reviews on a page would be good too? Or an option to see 5/10/20/all :)
Yes I agree, sometimes I want to read all the reviews and 5 on a page at a time isn't enough.
delilahxx wrote:
PurpleHeart wrote:
Maybe having more reviews on a page would be good too? Or an option to see 5/10/20/all :)
Yes I agree, sometimes I want to read all the reviews and 5 on a page at a time isn't enough.
+1, although I think an "all" option might kill my computer on the more popular products!
Good suggestion! This has always been on my mind, but for some reason never enough to put it forward as a suggestion.
I also like the work around suggested!
That is a good idea :) I've found looking through some product reviews that they have a low overall rating because it's been given a few unjustified bad reviews.