Hello! I made an order and it took money but I never got a confirmation code.(it’s been 2 days) I checked spam/junk and nothing! I also tried to reach out but haven’t gotten anywhere with it! Has anyone else experienced this and what did you do?
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Did you create an account when you checked out, as your order details will be there if you did.
Is the money actually gone from your account or is it a pending charge? If it’s pending, it probably means the order hasn’t gone through and the funds will be released back to you, but the when is down to your bank.
Is it possible you mistyped your email address? That might explain not getting confirmation.
The only thing you can really do is wait for Lovehoney to contact you. Be careful about chasing, if they operate on an oldest message first, by chasing you move your message back to the bottom of the list.
Do you remember what time you placed the order and what delivery method? You could give it a couple more days and see if it turns up
Hey @Kkkkkkkkkk welcome 
I always skip the AI bot. And email them directly: customercare@lovehoney.co.uk
Even as a guest, I believe you should still get an order confirmation with the information you submitted. Good luck 
Hello! When I checked out I did put my email. I have gotten multiple emails from them already. However, not a confirmation code just ones about deals and things! I payed from cash app. And it did take the money it is no longer in my account. I ordered on Sunday and 12:41. I just spent a bit of money and don’t want to lose all of that!
Thank you! I did email them have not heard back yet.
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I would give them until tomorrow or thursday to return a response. Ordering on a weekend @Kkkkkkkkkk might have some delay but given the money has left your account and you’ve not had a confirmation is slightly strange. Hopefully you get it sorted
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I second what @Stacy2 said, I ordered some business cards from Canva in the early hours of Saturday morning but there’s still no sign of them. Usually Lovehoney are pretty good with their communication. Hopefully you will get an update soon 
Hey @Kkkkkkkkkk
Let me look into this on my end!
Are you sure that you paid with CashApp? I’m not aware that we accept this as a payment method, but am checking internally in case I am mistaken!
Do you remember the items you ordered? If you can link them here that would be fantastic 
Please could you also forward me one of the emails you have received to community@lovehoneygroup.com
@Kkkkkkkkkk A little tip always take a screenshot when you have paid while waiting for the email confirmation.
Hopefully LH will sort this out for you