Don’t you hate when you get a new toy and it just doesn’t meet your expectations??
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You could try 100 Day Pleasure Guarantee 
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It happens, I know I’ve ordered/reviewed things before that were nothing like how I imagined them to be. Ultimately Lovehoney doesn’t know you, and we all have different wants/likes/needs/preferences. As @Stacy2 correctly pointed out, the 100 Day Pleasure Guarantee gives you the ability to return it for a gift card, so that you can hopefully find something that does tickle your fancy 
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Yep, bought a rotating P massager having bought a vibrating one but can’t quite accommodate it sadly not matter how much I warm up.
Shame as it looks incredible.
What toy was you disappointed with?
Jovi svibe it was not user friendly for either of us
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Yikes! Will have to make notes of this toy
That sucks we were keen to try one of them
Can you explain what the issues we was really keen on trying that one 