Hello,
Hopefully somebody can assist with this please
We bought the LH remote control cock ring last week, and for the life of me I can’t get it to switch on. I’m assuming it’s not faulty, and I’ve read about the travel lock but can’t find away to power it on (after charging)
Thanks
Hey! 
Does the toy vibrate once when you double-press the power button on the Ring itself?
No, nothing at all I’m afraid
Remote control powers on but the ring itself nothing
Hmm, that doesn’t sound right! I would drop our Customer Care team a message
I have the same toy … and I thought there was something wrong with it.
Nope … I was just doing it wrong.
Lots of toys require you to hold the power button down for a few seconds, and it’ll vibrate right, letting you know it’s paired with the remote etc.
The LH doesn’t do that. The button just needs about a 2-sec press/hold, and the white light around the button will light up. I was holding the button, covering the whole thing, so I couldn’t see the light, so I’d hold too long.
Oh … and check the remote battery … it’s in there, but it has a ‘blocker’. You need to take the battery out, remove the paper/plastic from it, and put it back in.
Hope that sorts it!!
Thanks for that, but tried all that
Looks like packaging been binned 
so will put this down to experience!
@BLGS2010 Reach out to our Customer Care team, all purchases are covered by our 1-year product guarantee, even if you don’t have the packaging anymore!
Spoke to customer care and they are sorting
Great service!
Received replacement today. Light comes on and is working
Now to try to get use of it……