I have been a LH customer for years and when they first brought in their '365 day no quibbles returns' policy I was somewhat skeptical as it sounded too good to be true.
However it really is that amazing! But it got me thinking how the hell is it actually possible?! Especially sex toys and lingerie where obviously unlike many other shops they cant simply be repackaged and resold (I sincerely hope anyway lol).
For rubber sex toys I can see they are probably melted down, treated and remoulded, so there is minimal loss. However they are many items on the store that cannot be easily be recycled I imagine (sex machines, clothing, lube, steel toys etc).
Do sex toys have such a huge markup that the actual value of the items is tiny so it doesnt matter if they lose a few sales? When you think about it £30 for some molded rubber, that happens to be in the shape of a penis, is pretty crazy!
Also from a finances point of view it must be hard for them to value their company exactly, knowing that theoretically every sale in the past year could be nullified. Have LH ever declined a return? How do they stop people abusing the system?
Just found it interesting as its unique to any other store Ive ever used