Lovehoney - Alice wrote:
In your opinion, what is it that stands out about Lovehoney's service?
Why would you recommend Lovehoney?
What would you say to reassure someone who's never bought from Lovehoney before?
The thing that stands out with LH is that you listen to your customers. From the "Pander to me" thread on the forum to questions or suggestions launched from the toy section of the site.
I like the fact that you guys respond really quickly to questions about products before & after sale. Lovely, knowledgeable staff who enjoy & care about what they do (or do a very good impression of it )
I'd recommend Lovehoney because I know the reviews are honest - bad reviews are posted as quickly as godd reviews (other sites are not so honest). On the very rare occasion that something isn't right (it's only happened once to me & hubby in 3 years) you put it right immensely quickly without quibbling.
You have treats to suit all budgets & all tastes. You never knowingly mislead us - I've been on other sites where the picture is of a 50m reel of shibari rope & they're selling only 3m lengths - if anyone points out anything wrong with the picture or description you put it right very quickly.
You explain all the technical aspects of toys and offer advice to people new to toys (we were all new once).
If someone was unsure about buying from Lovehoney I'd tell them there's nothing to lose. The postage is free, the returns are free, you can return anything for any reason up to a year later. There's a reason hubby & I have bought from here over & over; the toys are decent quality, well priced and the customer service is genuinely brilliant. Toys bring a whole new dimension to bedroom fun & can introduce sensations you previously only dreamed about.
Many thanks for all the fun you've bought us!