Thankyou since posting and coming out for lunch, theyve sent the voucher!
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Has anyone had any problems logging in revently?
I havent been able to log in the past 2 weeks, its saying ‘enter valid credentials’, but I my details are automatically saved so they’ve not changed.
Weirdly I’m not getting the email link to reset my password soooo a little concerned 
I’ve just tested a log in and it worked for me. Not sure what that means for you, you could try emailing at wewantyou@wowtech.com
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I’ve just logged in to check and don’t have any issues logging in. They have changed some stuff though as I now have to scroll a long way to the right to read posts and it makes posting harder too (I’m using a Samsung phone and Chrome browser). The changes to the site could be causing your issues depending on the device and browser you’re using to log in. I’m no expert though.
Im having this issue as well, did you get it resolved? The site isnt sending me a password reset either?
New survey out today.
Really liked the question- please select the option given to prove you are paying attention.
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I’m sure that wasn’t in the one I had yesterday… well, that, or I wasn’t paying attention! 
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@CoffeeCouple Yes. Unfortunately they’d kicked me off for apparently not sticking to the terms and conditions. When looking into my case I’d selected an option in a survey that was invalid so it classed me as breaking T&Cs. I fought my case and said I’d never intentionally chose that option or meant to mislead, it was probably my fat fingers 
It does seem like a mini cull has occurred as I know they were at max so no one new could join.
Ask sophie to look into your individual case and fight if you don’t think it’s right. To not receive any notification I’d apparently broken T&Cs or any communication I thought was pretty poor. I’d like to think in future they would contact to say something.
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@ChloJakes wow!!! First time I’ve not found an appropriate response to a post, need a 
. That’s extraordinary. I didn’t know they’d stopped new people joining either. I cant believe you weren’t given a chance to argue your case over such a minor discrepancy.
I don’t really use their forum as I find it, technically (not the people, just the tech and format), so unfriendly to use compared to here but I enjoy the surveys and the free toys. It has been a very long time since they updated the rewards though, I wonder if they’re winding it all down?
@Peitho Yeah I was pretty speechless when I got the response saying that’s what happened. Was not impressed. I was tempted not to sign back up at all, but for the most part I like completing the surveys and getting the rewards to give to friends (totally agree about the forum though, it’s a mess).
When I was told to sign up and re-open an account thats when I discovered I couldn’t as ‘the community was at maximum capacity’. Had emailed Sophie, was told to originally wait as there will be space and a few days later I got told there should be space again.
It definitely has left a bit of a sour taste with me, but I’ll give it another chance
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so it wasn’t just me? I had the same thing happen back in January 
@ChloJakes Thats mad that a response in a survey is deemed as breaking Ts&Cs!
It was a safeguarding question where the question was asking you to select a particular input if you don’t they kick you. Other survey companies are now doing the same as they fear more bot accounts.
It doesn’t account for people using smartphones or misclicking but it’s not just LH.
Yeah fair, but one and done! Thats not cool.
Hopefully it’s all sorted out soon enough and @ChloJakes is back to earning points for toys soon.
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@Nvravrg69 sorry to hear you got booted too, I hope you fought your case.
@JoCat @Long-John-Silver Im back now and my points have been restored. I have been advised that if it happens again, even by accident they won’t trasnfer points again. I completed a survey yesterday and I got the question of ‘choose the ‘‘likely’’ option to show you’re paying attention’. In regards to the question that got me banned, I apparently I selected a toy that I said I owned that didn’t exist, so maybe I just read it wrong or I did genuinely click on it by mistake 
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Thats mad, unless it was a wildly unique toy, a lot of toys could be mistaken for others, it would be so easy to click by mistake. Glad you’re back on and points restored.
Ive now got ‘banned’ anxiety. Its so easy to make a mistake with my fat thumbs on my phone 
Dont know whether to spend my points or not.
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Anxiety is a bitch.
Take a deep breath. You’re doing fine. And if you had a fat thumb moment and got banned, well that’s it. Disappointing but not the end of the world.
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I did, thank you @ChloJakes I was reinstated 
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