As you may recall, we began our partnership with Evri as a delivery service last year. As we continue to grow and improve, we want to ensure that you are informed every step of the way.
To that end, we wanted to share some news with you. We will be expanding our service with Evri to include more areas, but only those that perform exceptionally well.
While this means more areas will be served by Evri, the majority of you will continue to receive your orders via Royal Mail.
We’ll be keeping a close eye on how things go with Evri as we roll out to new areas, to ensure we continue to bring you the best service possible.
Since the switch i’ve actually found that the EVRI deliveries have been quicker for me. But I am aware that many people have issues still with Evri - due to the hit-and-miss of their couriers…but as i said I’ve currently no complaints.
I think as long as there’s still an option to choose then im sure people will be happy!
I agree, if I have my deliveries to my work place with EVRI in Edinburgh they’re absolutely fine, the delivery guy is super nice.
Can’t fault royal mail either to be honest, if they come to work.
At my home address, that’s where I have issues with both. Both have been caught leaving deliveries in plain site on my door step, rather than hiding them in my recycling boxes.
Many online retailers now use Evri and I never understand why.
Evri in my area are the worse delivery company iv known they are no better now than when they were Hermes.
DPD & Royal Mail are far better and more reliable than Evri.
I regularly post products (Pop Vinyl trader) & only ever use Royal Mail with absolutely no issues.
Evri have terrible experiences “drivers going to wrong address” “drivers bumping deliver on door steps” and as far as receiving many damaged items. Read Trustpilot reviews of Evri
This decision by LoveHoney is a negative one & im sure they will come to regret this partnership.
Given the poor record from Evri in some areas, I don’t think I’d want them delivering our sex toys to the wrong house and the neighbours “accidentally” finding a giant dildo with our name on it . It would make me think twice about placing the order if I couldn’t try the delivery driver to keep my order private.
I just hope you’ll allow us to choose. RM is far more professional and discrete for me. I would choose them over any service to be honest. Evri is always very hit and miss.
I think I must be one of the few that’s disappointed this hasn’t rolled out to my address, especially if Lovehoney allow parcels to be diverted to the In Post lockers.
This is probably a bit of a necro post, but as long as you keep using Evri, I just won’t use you. My last delivery - box ripped open and crushed. Hardly secure, anything but private. I’d happily pay for a more trusted delivery partner like DPD. But Evri? Just no.
I thought they’d switched back to Royal Mail but reading the delivery info it sounds like they use both. Have you tried contacting customer services and asking for them to avoid Evri for your delivery? In the past, the fastest delivery option used to be Royal Mail and the slower ones were Evri but I’d check first. Evri is good in my area but I know it’s not for others, it depends on who your delivery person is.
