Lovehoney Glitches

I’ll try again now. Thanks

When trying to view past order details (the list of ordered items in a particular order that you click on in past orders) on iOS 26 in Safari, I get a blank page.

I’ve tried disabling all content blockers, extensions etc, to no avail. Same issue occurs in private windows.

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I have noted that you cannot see past orders in full and when you click the link it takes you to the returns page - I just want to see what I ordered (iPhone)

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I’ve started to have this issue too

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@Lovehoney_Brenna , @Stacy2 and I were discussing this issue here and I came to glitches to report it and saw the three posts above highlighting the same problem about not being able to see previous order details on a phone. Any updates on this? :crossed_fingers:

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@Peitho @Stacy2 @Long-John-Silver @batjamboree @itsalw Are you still experiencing this issue? The team are still looking into this

This issue still exists for me on iPhone SE, what information do you need from me to help the team out?

Please could I grab the iOS version you are using? Thank you!

iOS 18.7.1 @Lovehoney_Brenna

I do have access to iOS 26 but haven’t updated yet but can if the team needs to see if it’s on both current update options.

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Thank you :slight_smile:

Yes I still have this problem. Andriod 16, One UI 8.0 (Latest Google Chrome update)

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A bit more information that might be helpful - My work around is, in the chrome app you can click (Desktop View) that solves the problem and allows me to view every item from any order :blush:

Just tried and yes it’s the same as before where the link shows nothing but how to start a return

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@Lovehoney_Brenna still getting the same issue on iOS 26.

Requesting the desktop website also doesn’t work on Safari, it shows the same page.

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Ooh, just checked mine and it’s now working perfectly. I can see the details and items ordered for all the orders I’ve checked. Hooray :tada:

Samsung phone, android version 14, one UI version 6.1

Good to hear, although still present on iOS 26.1 sadly!

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The top menu area is whited out on my phone (iPhone/Safari):

It’s rather tricky to see the ‘Latest/new/unread/categories’ option, as well as the quick access button for my drafts. These guys:

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Ah, yes. I do have the extra ‘bulk option’ button due to my TL. But there are the other buttons in there too that everyone should see. And they are there if you click on them, you just can’t see them. :slight_smile:

If you aim for the left and click you should see the ‘Latest’ menu text turn up while your finger is on it:

And the draft button is on the right (which also still works, as long as you have a draft)

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I think it’s reasonably new. You can now have multiple topic drafts as well as replies (:partying_face:), and I think it was added to help keep on top of those.

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I’ve raised this as a bug with our Tech Team - thank you :slight_smile:

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