I think this is the best place to put this suggestion / question…
I have noticed a lot of reviews for lingerie say that the item didn’t fit but the customer didn’t send the item back because they thought that they weren’t allowed to if they had tried it on. Looking at the returns guidelines, it does say that you can only return lingerie if it is unworn. I checked this with customer sevices - I wanted to try 2 different sizes, try the on (over my own undies obviously) and send one back - I was told that this was fine as long as the labels were still attached. This sounds totally reasonable, you need to be able to open the packaging and try things on to know if you want to keep them.
It seems that a lot of people are thinking that, if they get an item out of the packaging then they can’t send it back. Either I am getting this wrong or LoveHoney might want to make their returns policy clearer otherwise they will be losing repeat customers if people are feeling annoyed that they can’t return something!