Anniversary Discount

Inside Lovehoney
51

Did we learn any more about this? My anniversary list is piling up ready for next month!

53

Were there any spending minimums? 20% off £40+ and 40% off £50+?

So it seems there maybe be two tiers to the anniversary discount. Split on standard/Unlimited maybe? But then how do new people get the good stuff? :thinking:

And still no Anniversary email for me yet. 5 days to go. :slightly_smiling_face:

55

I just spoke to customer service about it and they have provided a 30% code even though I mentioned I’m unlimited. might be worth me asking again. It seems the new site is still providing teething problems

57

So sending an email saying I belive it should be a 40% discount worked and they replied very quickly,so not sure why I was given a 30% code originally. So order placed and has been delivered already.

Hoping the OH will do a fashion show for me at the weekend :blush:

5 Likes
59

Nothing has arrived for me automatically, so just sent an email to customer care chasing as its our anniversary next week (with a hotel and lots of fun planned!)

Hopefully they get back with a 40% discount code!

1 Like
60

If they don’t get back to you in time hop on to livechat, they should get you one in a few minutes :smiling_face_with_three_hearts:

1 Like
61

Can confirm it’s my anniversary today and first year with no discount email

62

Update - customer care replied with a one use 40% off code :+1:

I used that, and all of my points and my order still came to over £90 :rofl::sweat_smile: its going to be a fun night :grin:

5 Likes
63

Apparently there is a “limit” so to speak to what they will allow you to use

I recently made two orders over £100 /and that’s after 40%off and noticed today I did not have the email AGAIN for the OH’s anniversary last month so I contacted live chat and was told because my last three orders used 40% off codes that I could not use one until my birthday

1 last years birthday discount
2 in June an anniversary code that I never got in april
3 one in July I got because Lovehoney had 4 attempts at getting me a glass g spot dildo that wasn’t going to cut me up

I can understand where they are coming from but still a bit miff about it because in theory I have only actually had 1 because I feel like just the discount wasn’t very good compensation for almost a month of messing about with an item that I never got to use

Oh well I guess I will be using the unlimited discount for 25% then

Just thought I would put this out there for people to know

64

I’m slighyly confused, if you had an anniversary discount in June (albeit late from April!) why would you have another one now? I thought per account, though you can list multiple anniversaries, it’s one Birthday discount and one primary anniversary discount a year. Am I wrong about this?

2 Likes
65

Anyone received an anniversary discount recently? It’s not my anniversary until end of this week, haven’t received anything yet :crossed_fingers:

66

I just got birthday one. That’s not until next week. Try looking in junk.

If not, email them as they were great help with my anniversary one when missed.

3 Likes
68

Chatbot on the main website says this;

Please be advised that Lovehoney account holders will receive birthday discounts at their registered email address 3 times: 10 days before, 5 days before, and one final time on the day of. Please click on the link in the email to automatically add the discount to your basket. If you cannot see the email in your inbox, please check your spam.
Note that you do not have to use the discount on your actual birthday however you will need to have had your account with us for at least 14 days in order to be eligible for a birthday discount.

My birthday is in 6 days but I haven’t received the 1st one yet.

1 Like
69

Thanks @Bonzo2020 didn’t want to look too keen but looks like I will end up contacting them, also checked junk but nothing there thanks for the tip x

1 Like
70

That’s a shame you never received anything @ghostonghost, i did get a birthday one a few months ago but nothing yet for anniversary. Maybe contact them if there is something you are thinking of ordering as it’s not fair for you to miss out.

71

Not holding out too much hope myself for an anniversary discount as got no discount treat for my birthday :cry:

72

I continued the chat with an agent and they sent me a 20% off code.

These exemptions apply. I asked about the 40% discount mentioned elsewhere in the forum and they said that all memberships changed in February and the discount is now 20% for everyone.

Hope that helps. I’m assuming it will be the same for anniversaries too.

73

Thanks for the info @Baby_Jane. That’s disappointing, especially as I usually get 25% off £40 anyway :laughing:

3 Likes
74

Hm, I could have sworn @Peitho and @Kitty-Cat01 used theirs since then and got the 40% off, honestly seems a toss-up depending on the rep you get :sweat_smile: :woman_facepalming: They really need to streamline things, it’s just getting ridiculous at this point :woman_facepalming:

***Just realized you meant for the birthday, but again I think others have gotten more for their birthdays since then :sweat_smile:

3 Likes
75

I think customer care are trying not to get too complicated with people. The loyalty/membership scheme did change for everyone in February but those with Unlimited Membership prior to that have retained certain benefits. If someone messages customer care and their account isn’t flagged for unlimited then it is probably easier to say that all accounts have changed.

The number of unlimited members compared to non unlimited members on the forum is pretty high, so it is likely that a lot of people here will get higher discounts than LH are offering now.

4 Likes