Oh dear, I am sorry to hear there have been some issues whilst away.
I think we can all agree that sometimes typed words can be taken in a way that maybe was not meant. I mean there is no real way of emphasising the tone on many occasions.
I can not fully comment on the issue that came about but I can certainly address many member's questions and concerns:
HOW should we go about reporting this type of incident AND let others know that it has been reported?
By using the report function, all info related to this is in the welcome thread that is always sticky at the top of page 1. https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1577019-welcome-to-the-lovehoney-forum-please-read/
Further details here: https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1351670-reporting-threads-please-read/
You can then simply post on the thread if you wish to say it had been reported. However, if you see someone else has posted this... Is there a need to post again to state they have broken the rules?
OR just report it, it does not matter how many we get as we will take all reports into account. Threads/ Avis often get reported more than once.
How does the thread get reported? Does the first person call/contact the live chat and reply REPORTED in the offending thread?
See above
In regards to moderation at the weekend. We tried, it broke the forum many a time, it simply does not work as not everyone has the training to manage it. Even after the training given it can be tricky for someone for example in customer care to manage the forum as well as their workload.
I mean this in the best way possible but... You are all adults and we believe that you should all be able to deal with the forum and its rules as such. I am not in the forum Mon to Fri 9-5. I have many other jobs to do that are business related so it will never be moderated 24/7.
Also, I do not believe this an issue every weekend. This is a rare incident.
Actually, I have had to remove more during working hours than I have on a Monday.
Yes, there is the odd Monday it is more than usual but then again there are Tuesdays, Wednesdays, Thursdays & Fridays... So you see it does no matter the time of day or day of the week if someone will break the rules they will do so. We will then deal with them the best way we see fit.
You will see on every social media platform that rules are broken... I mean FB don't they rely on people to report? I have personally taken myself of Twitter for the amount of porn I see so once again does this platform reply on people to report? Yes.
When I am on holiday the forum is moderated by another moderator so the cover is adequately put in place.
I hope this addresses many of your queries.