Is the Lovehoney website the only adult site that is failing to open?
Please could you email our customer care team at: customercare@lovehoney.co.uk
few other sites too
recently moved so dont know if its virgin wifi or apple /O2
will have to investigate more
thanks
If you’ve recently moved and this is a new issue and the only change is Virgin Wifi - I’d start there. Here are some screenshots from our help page on ISP blocking the site 
I cannot get my discount to work - the screen shot shows I want to buy a wedge and the discount should deduct but it does not - please what’s going on
Yes it does seem to say excludes sale items
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Not sure if this is a glitch or an error on my part (probably the latter). Every time I submit a review I get an email almost instantly asking me to verify it, I wrote quite a lengthy review last night and haven’t received the confirmation email yet. I’m not sure if that’s some kind of glitch or maybe I didn’t type in my email quite right, I’m not too sure. I was quite tired last night so I suppose anything is possible 
@WaveyAlien Have you checked your spam folder? Sometimes they hide in there, even if the 20 before it landed in your normal inbox
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I’ve checked my spam folder but it doesn’t seem to be there either
I might just submit another review just in case I was daft and entered my email incorrectly
The email will be titled “Please verify your review”, if that helps you locate it
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I’ll leave it for a while to see if it comes through (:
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Edit: all sorted now, outlook was down earlier apparently
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Hmm, it does look like they have both come through - I will arrange for the first one to be removed and keep the second submission live for you! 
Hi @Lovehoney_Brenna , I was just wondering if the floating cookie preference button is a permanent thing? On my phone, it is very irritating as it obscures other buttons (most you can still press as they can be seen to the side, some are trickier though). A couple of screen shots to show what I mean…
Is there no way that once you’ve confirmed your preferences this very intrusive button can vanish?
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Hey @Peitho, yes it is a supposed to be permanent addition - but it’s placement over the buttons is definitely not ideal. I’ve passed this along to the team!
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My husband just asked a very interesting question @Lovehoney_Brenna. “What makes LH think you need a permanent cookie thing on the screen?” (This sort of stuff is his work) Good question!
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We recently updated the cookie banner and this little cookie thing came with the update, I’ve asked our tech team if we can move it somewhere less in the way
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Does the tech team not test these things before they inflict errrr implement them? 
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It would be better if once confirmed the permanent cookie thing disappeared.
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It is so annoying. To be honest, that annoyance removes the warm fuzzy feeling I usually get from this place. Not good.
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