Lovehoney Glitches

Please could you email me a screenshot? Thank you! :slight_smile:

Will do :smiling_face:

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Can you not just review it from the product page? Obviously, you want to be able to see your order history but you don’t need it to write reviews.

Got it sorted in the end with the help of @Lovehoney_Brenna :ok_hand::ok_hand:

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My entire wishlist has disappeared again on the AU site :expressionless:

This is is third time my entire wishlist has emptied itself, last time was in April, time before that was February-ish. Now I’ve got to go and locate all the (30+) items again. All I did was log into my account like usual, nothing out of the ordinary.

Definitely not an issue of time between logins like I thought last time, because I was logged in last night whilst making my most recent purchase. It’s starting to become pretty frustrating.

*Edit - was still on my PC and the browser was Chrome

@RacyRosalee my wish list has gone too. second time I think.

I thought maybe there was a time limit or something now, and it clears after a certain time.

Is that not the case?

It hasn’t been an issue for me - it probably needed a good thinning out!!!

@our-adventure-bed I’m not 100% sure what the issue is, between the first and second ā€˜cleanse’ of mine it was about 2 months, now it’s been 4 months and it’s all disappeared again, so it’s definitely not a timed aspect. I’d had no issues before the first wipe, and had my wishlist intact for well over a year, time limits are definitely not a thing for LH wishlists, that wouldn’t make sense to do that to customers wanting to buy things.

I thought it might have been prolonged time between logins, as the second time, I hadn’t logged in for weeks, but this time it cleared less than 12 hours after I was last logged in, when I made my most recent order.

I’ve not seen anyone else discussing it, and I’m not entirely sure why it’s doing it, especially considering I’m not doing anything out of the ordinary. Possible it’s an error solely with the AU site that needs to be looked into.

It’s a bummer though, I could only locate about half my old wishlist, even after scrolling the whole site :sob: I had so many things to buy, things my OH had mentioned in passing or said they liked and I’ll probably never see them now.

These Lace shorts are £4.99 for all sizes expect 20-22 which is £12.99 :face_with_raised_eyebrow:

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Not sure if classed as glitch or bug

If a forum members profile is private/hidden, there seems to be now way to block them? (Stop seeing posts and topics made by them)

Or maybe this is just admin error from my side

You can. Take note of their profile name and click your profile photo then the wee person icon.
Click preferences and where ā€˜account’ is highlighted, scroll across to ā€˜users’ and click ā€˜add’ then select and it’ll give you a typable box. Select your duration (I choose forever) and then click ignore.

You’ll see their comments on threads as ā€˜ignored comment’ and they can still like and comment on your posts.

Ignorance is bliss, I highly recommend it.

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Scrolling the outlet/clearance section on the AU site and there’s a few items that aren’t discounted at all. I’ve checked if it was a certain size or colour, and still not any discount or offer present.

Perhaps they’ve been incorrectly tagged as clearance?

I’ve attached a screenshot to show what I’m talking about, the url does state outlet, but you can see the blindfold isn’t discounted and has no offer attached to it. There’s a few other pieces like this as well.

The images for the babydoll from the new Parisienne Charm range have all disappeared on the AU site. I’ve double checked the UK and US sites and they aren’t there either.
All images are replaced by the LH logo, including all images on its listing. Is it simply new and the listing simply hasn’t been updated? I feel like the images were there the other day :thinking:
I’ve refreshed to see if it’s a loading issue, but appears not to be. All other listings from this collection are fine, just not the babydoll.


This is priced as from £7.50, all sizes are £14.99.

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I can’t see any product reviews even though the rating says there are some?

I think this is probably something to do with your security settings on your browser. I use Firefox and had the same problem. It might be worth trying another browser to see if you have the same issue. @Aliscot

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Which product @Aliscot ? If you’ve followed a link from the forum you’ll have to refresh the page when you get there otherwise pictures and reviews don’t show.

Can you see reviews for other products or is it just one particular one? If you can’t see reviews for any products @steve19 will be right and it’s a browser issue. If it’s one in particular it either hasn’t loaded right or it could be a brand new product that has tester reviews but they’ve not been published yet. The summary rating stars often appear before the reviews themselves have appeared.

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Why does my saved list on Lovehoney empty itself? It is fine for a couple of months and after that i go into my account and it tells me i have nothing in my saved list. Anyone else experienced this? It is quite annoying as my saved list is my kind of i will buy that item when i have the money for it

Hmm, this definitely used to be an issue when the site first switched over, see, Why do my :heart: Saved Items keep disappearing?, I never had the issue and I thought it had been fixed. Maybe one for @Lovehoney_Brenna to query the LH tech team on again? Unless our own forum tech genius @Ian_Chimp has any possible insights?

Just to check, I’m assuming you’re signed in to your account when you add items to the saved list and when you’re checking it? The site does have a habit of logging us out unexpectedly.

Yea im logged in and everything but every month or so it empties my saved list on me and it is a bit of a pain in the backside as i cant remember the stuff that was in it that i was looking to order

Yep - my saved items have been deleted multiple times.

Probably saved me a fortune tho

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