I would just like to praise your customer services. I tried to return an item today and I can honestly say I've never received better customer service for anything!
You're an amazing team, thank you for what you're doing. Keep doing it xx
100% agree lovehoney gets a massive 👍🏼 from me.
Amazing as always! :)
Agreed, I returned two items from two separate orders, all processed and refunded in a few days. Fab service 👍🏻
Thank you for the awesome feedaback !
It is great to hear such nice things :) and thank you all !
Simply the best customer service ever to exist. That's why I love Lovehoney. 
Swapped a lingerie item as the style didn't quite suit me, new item was here within two days! Excellent service lh! 👍
Made an order with the site and forgot to add the deal of the week item to it. Sent in a message. Within 20 minutes, the item was in my order.
You guys are truly fantastic. Will be sending a positive email to the customer service staff as well so they know!
I've never encountered customer service like lovehoney. They really go the extra mile!
Ink and Kink wrote:
I've never encountered customer service like lovehoney. They really go the extra mile!
We prefer the term "the extra inch"!  
Thank you everyone!! It's a pleasure to be of service to such wonderful customers! ^_^
I'll pass your feedback onto the Customer Care team - it'll make their day :)
I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)
BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D
I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys 
Boogaloo wrote:
I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)
BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D
I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys
Ah that's fab - so glad we could get to the bottom of it for you.
You're review is being looked at as we speak - sorry for the delay in publishing it!
I believe you spoke with Michael earlier, so I'll pass your lovely feedback on to him. He'll be chuffed!
Lovehoney - Jess wrote:
Boogaloo wrote:
I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)
BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D
I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys
Ah that's fab - so glad we could get to the bottom of it for you.
You're review is being looked at as we speak - sorry for the delay in publishing it!
I believe you spoke with Michael earlier, so I'll pass your lovely feedback on to him. He'll be chuffed!
Not a problem - because I submitted it when it was an unlisted product I was worried it might have got lost, I do have a back up copy just in case :)
Thanks so much!
I'd like to thank the lovely David at Lovehoney! I sent him a few images of a problem with one of my toys and he refunded it to me! Such a great bunch of people. Will be buying the things I wanted in the first place as soon as that money comes in! So excited.
Thankyou lovehoney! Thank you David!
I will! You're a real beauty! Thankyou! Oh my OH my! You're "Welsh dave" I CAN TELL YOU THAT I'D LOVE TO CUTCH ALL YOU GUYS AT LOVEHONEY and you will know what i mean! Life is good.Lovehoney - WelshDave wrote:
Hi Ink and Kink,
Thank you for your kind words. I'm glad we were able to help!
Please do let us know if you have any other questions.