Lots of numbers in this one, but the subject drew me in, so I thought I’d just respond to that.
Ultimately sounds like an issue over a couple of quid from a big order, and yes, I get it’s the principal.
However, my thoughts are this. In the past I used to check across other similar sites for same/similar (if LH branded) items, and I don’t think LH was more expensive on any - so I don’t bother checking now, my business goes to LH.
The complications come in on returns because LH do allow people to use multiple discount factors, deals on specific items, then discounts on orders, 3 for 15 and so on. Not many sites do this, because of the complications on returns, and because they’d rather increase profits.
As mentioned by someone else, perhaps break order into multiples if making a big order, it simplifies things especially if you think may have to return something (lingerie or such like).
The thing that then comes in after for me is the level of customer service here, for me, sets a real standard not just for sex related stuff, but online shopping as a whole. The level is really incredible.
I made an order last night, 11pm, and had a worry about the delivery date (I need the items for Saturday). I spoke to someone on chat last night, a person! And they were helpful and knowledgeable. To be safe I made another order with express delivery (my mistake on first one) knowing I will return one of the orders.
Anyway, long story short, do they rip people off?
No, not in my opinion. They provide, for me, an excellent range of products across budgets, and an incredible focus on customer service.
I would say the couple of pounds lost in principal in this case would have been saved on the initial order or previous ones anyway.
You will not get the same discounts/service else where.
So no, not ripping people off at all. Just my opinion of course, but felt I needed to chirp up and say my bit on this one.