How do I know if my toy is faulty?
I recently purchased the Mantric Rechargeable Realistic Vibrator.
It’s been used regularly, obviously looked after as per instructions & charged fully.
However, suddenly it’s started just switching off mid way through one of the settings.
The instructions don’t have any troubleshooting section .
I don’t really want to return the vibrator, but I’m not sure what my best course of action should be.
I’d be grateful for any help or advice. Thanks in advance
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I’d contact Customer Care and get a replacement. It shouldn’t be cutting out unexpectedly, and it’s better to sort these things out while it’s still in warranty.
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Thank you, I’ll do that right away.
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Switching off midway through. Gotta be worse than not turning on at all ?
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I’d also contact customer care on the mantric website as they’ll either know exactly what’s happening or they’ll send you a replacement without asking to send the old one back. Just make sure to check if your item has a unique product code as they’ll defo ask for it as reference, plus they may ask for a video showing the fault happening.
Mantric are a Lovehoney brand.
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Ooh haha my bad! I hadn’t realised that
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I had a rabbit that has done this sort of thing before. I contacted customer care and they sent a replacement right away. Customer care on Lovehoney is really good so as @Ian_Chimp has said, contact customer care