Promblem with Lelo Wand

Hi

Can any of you help me please, yesterday my Lelo (large) wand arrived, i was so excited, so i charged it for like it says to do, and when it was fulley charged i turn it on and it started making a really load ratltly & clanky sound like something is losse (under the head in the main body). when i moved the wand arround in diffrent angles it got worse, i had a lttle play but the noise was too off putting, i thought that lux brands are men to be queiter. has anyone else had any trouble???

Hi

Send it back but make sure you send the warranty card back with it and it will be replaced.

You should have a freepost address label with it.

It didnt have a warranty card in the box?? i have spoken to cc via live chat, and they agree its faulty, so i have sent it back!