I think you’re pressing the wrong button. 
I can’t be sure, but the speechmark button in the reply format bar is not a quote button.
The one you want is a pop up on the main board that appears after you highlight text. 
I think you’re pressing the wrong button. I can’t be sure, but the speechmark button in the reply format bar is not a quote button.
The one you want is a pop up on the main board that appears after you highlight text.