Hey all,
This thread should be used to report any bugs, snags and or glitches you might spot on the Lovehoney websites. Don't forget these can also be reported to Customer Care for a speedier resolve:
https://www.lovehoney.co.uk/help/contact-us/
To make it clear, we are looking for bugs that affect user experience, not improvements to functionality or systems on the sites.
Examples:
Yes please - Let's try and help you
404 errors, caching issues, dead links, missing pages, check out issues (easier resolved with CC), forum/ review/ image problems, device/ browser issues, problems with Live Chat.
No Thank You - We can not help you here
Website improvements, functionality updates, typos ( use the dedicated typo thread), changes to the layout, suggestions (use suggestions thread), product requests (use pander to me thread), offers not working - please contact customer care directly.
When you do report one of the Yes Please issues, please try to include the following:
- What the issue is... (eg 404 issues on Your Account)
- Description of the bug/glitch
- How did you come across it or discover it?
- Links affected
- The browser and device you are using
- The operating system your device uses
Thanks for reporting...